Q: Where can I find Nashville Toffee Company products?
A: Click here to locate the store nearest you that carries our products. Typically, our retail partners only carry the almond toffee in the half-pound box or small pack size. A select few stock the one-pound box. We suggest that you call before visiting to see exactly what a store has on hand.
Q: Can I ship internationally?
A: Sadly, no. We can ship to any location in the US and Canada. Shipping to Canada via FedEx International Ground requires a minimum charge of $45. Please also be advised that we cannot guarantee any Canadian shipments. It’s rare that our customers experience any issues, but we simply cannot control whether a package gets stuck in customs or melts while in transit. Please call us at 888-646-1775 for a shipping quote or to place an order for carriage to Canada.
Q: Why was my shipping upgraded to 2nd Day or Overnight Express?
A: Short answer: product quality. We do whatever it takes to ensure that every order arrives in the same shape it leaves our facility. If your order is shipping to a warm location, we may automatically upgrade your shipment to 2nd Day or Overnight Express. We’ll also ship it in a cold pack with cooling materials. Our products may be art, but when it comes to shipping, we’re all about science.
Q: Where is my order/How do I track a package?
A: Shortly after you place your order via our website or by phone, you should receive an email with tracking information. Most orders placed by 1:00 PM CST will ship the same day, weather permitting. During warmer times of year, we typically hold orders received Wednesday – Friday to ship out on the following Monday. You really don’t want your sweet delicacies spending the weekend in a warm truck or shipping terminal. Neither do we.
Q: Why are your products so expensive?
A: Short answer: you get what you pay for. Our mission since day one has been to produce the finest toffees and candies available anywhere. That’s why we insist on using only the finest chocolates, purest butter and highest-grade sea salt, along with premium select roasted almonds and cashews. We produce each of our gourmet specialties in small batches. Every order is weighed, packed and wrapped by hand. Once you’ve experienced these products for yourself, you’ll understand why we have such loyal repeat customers. Besides, our grandmothers would have wanted it this way.